Delivery and shipping

Delivery and shipping policy

How it is sent

By courier, to the address you give at checkout. Delivery is to the door. There is no collection point and no self-collection.

When

This is a pre-order: nothing is dispatched before November 2026, whenever you order. From dispatch, Israeli addresses are a few business days. Elsewhere is longer, and customs can add to it.

What it costs

A flat ₪35 within Israel, or $10 elsewhere, charged once per order rather than per device. It is shown in the total before you place the order.

Where

Israeli addresses in the first batch. Other countries follow. The checkout is the authority on the day you order.

We are not responsible for a delay caused by the courier rather than by us - force majeure, a strike, a customs hold, or a delivery that cannot be arranged because the phone number given goes unanswered. Where a delivery window is quoted at checkout, that is the one we are held to, and if we miss the dispatch date you may cancel for a full refund.

Orders are dispatched from Israel in November 2026. The first batch goes to Israeli addresses. Other countries follow, and the checkout is the authority on which ones we can reach on the day you order. If we cannot ship to your address we will say so before you pay, not after.

Shipping is charged on top of the price - a flat ₪35 within Israel, or $10 elsewhere, per order rather than per device, so two in one box travel for one fee. It is shown in the total before you place the order, and the courier and the delivery time for your address are shown at checkout before you pay. Delivery is by courier to the address you give at checkout. Nothing is dispatched before the date above, because nothing exists before it: this is a pre-order, and the delivery clock starts at dispatch rather than at the moment you pay. Your phone number goes to the courier on the day of delivery so they can reach you, and nowhere else.

Import duty and local taxes are yours, not ours. A parcel crossing a border may be charged import VAT, customs duty or a handling fee by the carrier or your own customs service. Those are set by your country, not by us, they are not included in the price or the shipping figure, and we cannot tell you in advance what they will be. If a parcel is refused at customs and returned to us, we refund the price of the device. The shipping paid and any charge the carrier levies on the return are not recoverable.

How long it takes depends on where you are. Israeli addresses are a few days from dispatch. Elsewhere is longer, and customs can add to it in a way no carrier will predict for you. Where a delivery window is quoted at checkout, that is the one we are held to.

Shipping is charged once per order, not per device. Where the law where you live gives you a longer delivery right, or a shorter one for cancelling after a late delivery, that law applies and nothing here cuts it down. Quoting the delivery charge before you commit is not a courtesy. Section 14ג requires it, which is why no total on this site is ever shown as a price with the shipping left off.

If the date moves, we email you and give you the new one. You can cancel at that point for a full refund without giving a reason, and you have that right whatever this page says: under Israeli consumer law, failing to supply by the stated date is grounds to cancel and be repaid in full. We will not hold your money past a date we cannot meet.

Risk in the device passes to you when it is delivered to you. If it arrives damaged, that is ours to fix - see warranty and faults.